Oracle Social Cloud is a social media management and communication tool that serves multiple departments, including marketing, sales, customer service, and commerce. Oracle integrates its social media tools with a host of Customer Experience apps. Oracle enables marketers to generate awareness, drive demand and boost sales. Read more about Oracle Social Cloud
A simple chat (slack style) it's enough. Just having the possibility to send messages either single user or team (#channel). But please don't forgive to give an useful appeal to mobile app (worst error of competitors is, have a good app but totally no mobile friendly!) i would expect to have a similar whatsapp or slack app for messaging within the slack mobile app!